Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
So not only was the gown I purchased of high quality and 100% as pictured online, but the customer service when I needed to return the item, get an additional discount when purchasing and just the general turnaround time to respond was second-to-none. Tatum is an asset to your company and will keep me coming back! I have never in my life received customer service like I did from her. Your company is to be commended for keeping this type of employee! Thank you for everything!
It’s a beautiful gown with well fitted lines in good quality garment. The length is long for a 5’4” so had to be hemmed but otherwise, everything was perfect. Got so many compliments at a party.
Scott, thank you for this feedback. We are so glad to hear that you found your perfect dress!