Shipping & Returns

Shipping

Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.

All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.

Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.

Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.


Returns

Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 21 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.

To initiate a return, please visit our Returns Center link.


If you have any questions or would like to work directly with a sales associate, please email your order number to returns@bbxco.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.


Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.