Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
Love this dress!! I wore this gown to a gala and received so many compliments. It fit me perfectly. I’m 5’10 and size 8. It was the perfect length. I love the off the shoulder which hides the upper part of my arm. The quality of the fabric was wonderful and the chest area has extra lining so no strapless bra was needed.
Crystal, we are so happy to hear that you received so many compliments in your dress! Thank you for shopping with us!
I am thrilled with the Carina dress! I purchased it for my daughter’s wedding. I am a size 4 (5’6 125 lbs) I purchased a 4 which fits perfectly, and does not even need to be shortened with my heels. The quality of the dress is fantastic it’s a heavier fabric so it really holds you in. I love the off the shoulder bands on the arms because it hides the part of my arms I want to hide!!! The ruffle detail down the front is amazing. It really makes this dress even more special.
Diane, thank you for your review. We are so happy to hear that your dress fits perfectly, and you love the fabric. We hope you enjoy your Carina dress and thank you for shopping with us!