Domestic
For domestic orders, Betsy & Adam allows returns for items bought on www.betsyandadam.com within 14 days of delivery for a refund and within 30 days for a free exchange. All items marked as final sale are not returnable or exchangeable.
All dresses must be unworn and in original condition, with labels and our signature 360 ribbon securely attached.
A return label fee of $12.95 will be deducted from all refunds. Shipping charges are non-refundable. Once the return is received and processed, please allow up to 3 business days for the refund to be reflected in your account.
To begin a return or exchange, visit our return portal.
Final Sale Policy
Styles ending in $.97 are Final Sale. These pieces are offered at exclusive pricing and cannot be returned, exchanged, or refunded, including for store credit. If you receive a damaged or defective dress, please contact us within 7 days of delivery. We’ll be happy to exchange it for the same style and size (if available) or issue a refund if the desired size is no longer in stock.
International
For international orders, Betsy & Adam accepts returns for items purchased on www.betsyandadam.com within 14 days of delivery for a refund.
International customers may request a return shipping label through our return portal. The cost of the return label will be the exact carrier rate and will be charged to the customer. We do not offer a flat-rate return fee for international returns.
Exchanges are available for international orders. Customers are responsible for purchasing the return shipping label through our return portal at the exact carrier rate.
If you need assistance with your return, please contact our customer service team within 14 days of receiving your order at hello@bbxco.com. Customers are responsible for arranging and covering the full cost of return shipping if they choose not to use the return portal. Please include your packing slip or order number with your return. For the return address and additional assistance, contact our customer service team directly.
For refunds on duties and tariffs, customers must contact their local customs office.
If you have any questions or would like assistance from a sales associate, please email your order number to hello@bbxco.com. Our office hours are Monday–Friday, 9 AM–5 PM EST. Please allow up to 24 hours for a response.
For refunds on duties and tariffs, customers must contact their local customs office.
If you have any questions or would like assistance from a sales associate, please email your order number to hello@bbxco.com. Our office hours are Monday–Friday, 9 AM–5 PM EST. Please allow up to 24 hours for a response.
