Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
The dress is stunning and very figure flattering. So on love with this dress. The only thing I would change is the beads on the underside of the sleeves. They tend to rub on the underside of your arm making the skin on your arm a bit sore.
Thank you for your feedback, Sharron! We are happy to hear that you love your dress. We are always looking for ways to improve, so we have passed your concern regarding the beads along to our production team!
Beautiful dress. Very flattering!
Marybeth, thank you for your review! We are glad that you found your dress to be both beautiful and flattering!
I tried on this dress at Macys and it did not fit. I ordered the size up on your site and it turns out it was not Velvet as the one in the store was. It is blue and turns out it looks horrible on me. I did not know there were not returns when I purchased for an event so now I have a $200 dress with tags on it and am sad about that. I do think your dresses are pretty but would never order online from a no-return place again.