Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I needed a dress for my nephews formal wedding and being 4’11” tall and 170lbs and a 38C it’s hard to find a dress that fits my curves doesn’t like me look too short and I don’t have to cut a foot off of. This dress fit the bill the 10 petite fit perfect no alterations needed in length with my 3 inch high heels and the arm length was perfect as well. The only thing that I wish was done differently on the dress with the gathering near the bus line as it didn’t really like I would like it to and also the zipper in the back puckered with lumps in my mid back which wouldn’t stretch out but in the dark navy color weren’t super noticeable. I would recommend this dress for anybody that is short and needs a formal gown
Margaret, we appreciate your honest review! We are happy to hear that we were able to provide you with a dress that fit the bill. We are always looking for ways to improve so I will pass your comment along to our production team! Thank you for your feedback.
I purchased this gown to wear to my stepson’s wedding. It fits perfect and is very flattering without being too much. The wedding is a few months away but I’m excited to wear it!