Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I ordered this dress to wear to a semi formal wedding. It's a total win!!!! It's elegant, flattering and comfortable - tall order to fill. My husband was wowed by it when I tried it on for him.
They make it very difficult to return.I purchased a gown and I really don’t like the color.You have 2 weeks to return which I been trying to do with no luck,there is no contact number. I went to the site and they ask for your order number, it’s says no such number or email really. I will never ever order from this site again needless to say I am stuck with a gown that I don’t like and it is now past the 2 week window, they know what their doing,
Such a beautiful, classy dress I will enjoy wearing to a special wedding next month!
Please, please, please bring this back in the colour black. Wishing and hoping!!!!
Dear sirs, I have been trying to return a dress for a week now and I get no response from you. Please contact me the dress does not fit.
Irma, we are so sorry to hear that this dress did not work out and appreciate your feedback. If you have any questions or need assistance for returning a dress, please feel free to contact us at firstname.lastname@example.org to help us help you!