Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I ordered 2 dresses to choose from for my daughter's wedding. Both were beautiful and the return process very smooth for the one sent back. Only hiccup was I was originally charged sales tax which is not applicable in my state but customer support was very responsive in adjusting it on my original invoice and confirming the correct refund amount.
I love this dress and plan to wear it to my daughter’s wedding in November! 💙
I ordered this dress on line and I absolutely LOVE this dress. Beautifully made and fits perfectly (with the correct shape wear). Will look stunning for a formal wedding.
Thank you Betsy and Adam.
I love this dress, the cut, the style and it appears to be well made. Unfortunately, the dress did not fit. I really need a plus size. I'm not sure why you can get Betsy & Adams plus sizes at Macy's but not at their own company store. I had to return the item.
It was so beautiful but it did not look good on me. Better than the picture.
Thank you for your feedback, Laura. We are sorry to hear this and want to do everything we can to help you find your perfect dress! If you have any questions, please contact us at support@ bbxco.com to help us help you.