Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
It had a weird smell upon opening the box. The size was extremely smaller, wasn’t a regular size 8.
Also, when i tried to return, after getting the shipping deducted, the usps also charged me because of the weight of the dress. I paid usps $9 and I was told Betsy and Adam will deduct shipping fee as well. So I paid twice for shipping for one item.
At every angle, this a a lovely gown with fine detailing. The color and texture is so lush and rich. The styling is exceptional; the V-neck is just the right amount of low cut complimented by the slit that rests low to mid-thigh. The high waist is flattering and the gown has a bit of sway for ease of walking and definitely dancing. Plan on wearing this to upcoming holiday events- one with heels, one with my boots!