Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
Bought this dress for Prom and it’s stunning. Fits as expected and shipped so fast. Thank you, she can’t wait to wear it.
Kate, thank you for your feedback! We are thrilled to hear that you are satisfied with your dress, and we are just as excited for your daughter to wear it. Thank you for your purchase!
My daughter chose this as her prom dress. She is 5'1, 98lbs. and the size 0 fit her perfect. Of course we will need to get alterations done to the length but that was a given. The corset accentuates the waist beautifully and the sweetheart neckline has good support.
The beading in the bodice is amazing and the overall sparkle of the dress is absolutely stunning! The dress itself is heavy and of great quality; it has four layers and sewn into the last layer which gives the skirt its fullness and volume. We are very satisfied with this purchase, definitely worth the price.
Brenda, we are so glad that we were able to be a part of your daughter's special prom day! We are happy to hear that you are satisfied with your purchase and the price!