Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
The gown is beautiful. More importantly, my daughter loves it and is excited to wear it to her prom. We went to many shops, but couldn’t find “the dress”. She found one that was good, but not quite perfect. It was a Betsy & Adam dress so I started searching online. I saw this one and showed it to her. Right color, right style, so I ordered it. It is stunning on her - can’t wait to see her on prom night.
Marcia, we are glad to hear that we were able to be a part of your daughter's special day! We are ecstatic to hear that we were able to provide your daughter with 'the dress' and hope she has an amazing prom night.
Dress was delivered earlier than expected and very well packaged. Love the dress , looking forward to wearing it
Angela, we are happy to hear that the delivery process was fast, and our dress came well packaged. We appreciate your feedback and are excited for you to wear your dress!
This dress is so flattering and comfortable! It runs a little small so I sized up one size. I received so many compliments!
Tonya, thank you for your feedback! We are so happy to hear that you received so many compliments on your dress!
Absolutely love this dress. The appliques are classy, not cheap looking and the fit is incredibly flattering. Looking forward to wearing it to my daughter's weeding!!
Sandra, thank you for your review! We are happy to hear that you love your dress and are looking forward to wearing it!
Didn’t fix correctly, I thought I needed a bigger size after reading some reviews, but size 10 was too big. I normally wear size 8.