Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I loved the gown however the top was far to large.
My dress came for my sons wedding and I was crossing my fingers it would look good on me. With a tad bit of alterations it looks amazing. I am so very happy and can’t wait to rock it at the wedding!!
This dress is beautiful and trust me I tried on many dresses at bridal stores, etc..
I went by the sizing chart and ordered a size smaller. I'm 5'4", 144lbs 36c and ordered a 12. I suggest ordering 2 and send one back, if you are in a hurry.
This dress was AMAZING!! It fit perfectly and steamed easily. Thank you ♥️ I was the Mother of the Bride and this dress was modest yet sexy at the same time. Thank you for making me feel BEAUTIFUL!
Thank you to Jessica Stead for helping me via email!