Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I love the style and I bought it in black hoping the fabric was less “cheap” feeling than the metallic green one though that I tried it on in store. but the fabric of the black still feels “cheap” (for lack of a better way to describe it). It’s not intolerable to touch like the green one but it’s still not a fabric feel that I would associate with formalwear.
Love this dress - regal and comfortable
I had to return this beautiful gown. One was too small and one was too big. but the one thing on both sizes were the awkward shoulder pads. They didn’t lay flat and bumped up. But other than that a great dress.
I am someone who struggles with body confidence due to my fluctuating weight and was worried I would not find a dress I was confident in. Well I found it and it’s beautiful!!!! The front scrunches in a way to create the illusion that there is no stomach fat and it’s so flattering!! The material is beautiful and looks perfect on my 5’8” self. It’s just overall so modest and gorgeous and great quality. One of the best dresses i’ve ever purchased
Y.H, we are thrilled to hear that you love your Betsy and Adam dress! We appreciate your review and love to hear that it is one of the best dresses you have ever purchased. Thank you for your feedback!
The dress is beautiful and looks great on, very flattering. I only returned it because it wasn’t the right color for my daughter’s wedding. I order the “Celine” dress as well and it was perfect and also gorgeous.
Tina, we appreciate your honest review. We too love the 'Celine' dress and hope your daughter has a fabulous wedding! Thank you for your feedback.