Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I didn’t end up keeping the dress. I wasn’t sure if it would fit the event I have to attend. That was my only reason for returning it. Despite that, I was very happy with how quickly they mailed it and how easy the return was. It did cost a small fee to return ($6) but I had no problem with this. The dress is long, so great for people taller like myself (5’10). It’s so nice to find a dress that isn’t cut so short! It ran slightly small but I am more pear shaped so it really depends on your body type.
This is just what I hoped it would be. A little long. But that can be fixed! Otherwise beautiful!
I don’t normally review purchases but this dress deserves all the accolades I can give it! This dress is EXACTLY as described. It is super flattering, elegant with just enough “pizzazz” for, in my case, mother of the groom. The sizing chart is accurate and because the size I needed was out of stock I signed up to get an alert when it was back in stock, ordered that day and had it within days. It’s long, will have to have it shortened but if I could give it more that 5 stars I would!
Taylor, thank you for this outstanding review! We are happy to hear that we were able to provide you with a Mother of the Groom dress that held that 'wow' factor. We appreciate your feedback and the 10 stars you gave this dress :)
So super excited. Absolutely beautiful dress
Lori, thank you for your review! We are happy to hear that you are satisfied with and excited about your dress. The Elaine dress is perfect for the mother of the groom, we hope you enjoy the wedding!