Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I never received this item. It was supposed to be shipped 11/3/22, but UPS has no record of it ever being received by them. Today is 11/17/22 and Betsy & Adam told me yesterday that it was shipped and I needed to file a claim with UPS, but UPS won't allow me to file a claim because they never picked it up or received it.
When will it be back in stock in size 10? If so, how long will it take because I have an even coming up in 5 months and I don’t think I’ll find a dress this gorgeous!
Lush Fabric and colour
Excited and happy
After a few hiccups I finally received this dress. I wore it for my 40th birthday and it was truly stunning!! I got it in the royal blue colour. It truly has the wow factor! I received soo many compliments. Love ❤️ love it!
Tendai, thank you so much for your feedback! We are so excited to hear that we were able to be apart of your 40th birthday. We are thrilled that you love the dress as much as we do! Thank you for your review.
Beautiful as shown in the picture. Gorgeous color and cut. Very happy with the purchase
Norma, thank you for your review. We are thrilled to hear that you are very happy with your Betsy and Adam dress.