Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
"Kai" Off the Shoulder Tiered Mesh Ball Gown
not worth the money. paying that much i expected a much higher quality.
Lisa, we are so sorry to hear that this dress did not work out and appreciate your feedback. If you have any questions, please feel free to contact us at email@example.com to help us help you find the perfect dress!
We’ve been searching for a gown for my daughters senior pictures for months (yes, we are going fancy!). We found the spaghetti strap version of this dress in store which my daughter loved but they only had it purchasable in a size that was too large for her. We were pleasantly surprised to find it here online. The spaghetti strap version was sold out but we’re happy to find this version. My daughter loves the fit and look of this dress.
Amber, we are so happy that you found the perfect dress on our website for your daughter's senior pictures. We are glad to hear that she loves the fit and are thrilled that she is wearing our dress for her senior photos!
Looked just like the picture. Was everything i hoped for! Fit like a glove. I wore a size 2. I am 110 pounds and 5’7
Katherine, thank you for this amazing review! We are so thrilled to hear that your dress fits like a glove. Thank you for your purchase.
My daughter picked out this dress online and I was skeptical but when we saw it in person, we were both very happy with the look and quality of this dress. It fits her perfectly!
Dina, we are so happy to hear that you are satisfied with your dress! We appreciate your review and hope that your daughter loves her new dress.