Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
"Paulina" Cutout One Shoulder Floor Length Gown
Bought this dress for prom and wow- worth every penny spent. It fit perfectly, the fabric stretchy enough for some wiggle room. Extremely comfortable. This dress was a show stealer. I would definitely purchase from here again!
Ava, we're so glad you found that perfect, show-stopping prom dress! Comfort is important, and we look forward to shopping with you again!
My BFF is getting married and we just could not find anything the bride liked and we were running very short on time! We found this dress at a local store but they didn't have inventory so we went straight to Betsy & Adam. Jess helped us and really took good care of us. She was prompt with all her responses and was so accommodating. The dress itself was the icing on the cake. So beautiful, flattering, great quality and comfortable. Can’t wait to wear it! 10/10 would recommend!
Beautiful dress I will buy again