Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
The fit and quality of the dress are amazing. It is flattering and I love the pine color. I bought this for my daughters wedding and can’t wait to wear it.
So happy to have found the exact dress I found 2 years ago and knew it would be my "Mother-of-the-Groom" dress! So flattering and comfortable! True to size!
"Christine" Scuba Crepe Ruffled Bow Gown
I was unable to get my size in Canada. Tatum from the Production Dept went out of her way to get my size and Color for next day delivery. I was so impressed at the level of customer service she provided me with. She went above and beyond my expectation. Not only did I love the dress and fabric when I received it the fit was perfect. Thank you Tatum I truly appreciated your level of customer service.