Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
Beautiful, the fabric falls in such a delicate way, very pretty. The blush color gives it a fairy-like quality. The boning gives great shape, and is comfortable. Love love love this dress.
Love the dress , it fit really well with the exception of one flaw. ..
The zipper could not go up past my waist.
The dress was not too small the two sides met but the zipper could not go up the fabric was sewn too close to the zipper.
Luckily my sister in law is a fashion designer and she improvised by putting 2 heavy duty skirt hooks on the inside of the dress right next to the zipper.
I was bit disappointed that after paying over $300 for a dress I had to do all this altering
Got lots of compliments though.
This dress was so beautiful on, yet had a unique edge. My daughter wore this to prom and received so many compliments. The material and construction were high quality and held up perfectly to a night of dancing.
Rylee, we are so glad that we were able to be a part of your daughter's special prom day! We are happy to hear she received so many compliments and felt special in her dress!
My daughter is so excited to wear this dress for her prom but it a lot didn’t happen if it wasn’t for Eric in customer service! He tracked down the size we needed and made sure we received it in time. Dress is well made and looks beautiful! Would highly recommend Betsy and Adam to anyone!!
Thank you for your feedback, Sherrie! We are so happy to hear that you had great things to say about our dress and customer service, we too love Eric! We hope your daughter enjoys her special night in her beautiful dress!
the dress is SO pretty and the color is very flattering
Amrutha, we are happy to hear that Betsy & Adam was able to provide you with one of your favorite dresses! We are happy to hear that the dress is both pretty and flattering, thank you for your feedback.