Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to email@example.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
This is a Magic Dress! It fit perfectly right out of the box and was ridiculously comfortable; I didn't even need a bra and it has POCKETS! Wore it to a formal wedding and received so many compliments. My son called it "stunning". (Age: 50-55, 5'8", 138lbs, 34DD, ordered size 6)
Me quedo perfecto. Un vestido bien delicado y fino.
Very beautiful , light and comfortable dress ❤️
Irma, thank you for your feedback! We are thrilled to hear that your Betsy & Adam dress is beautiful and comfortable. We are glad you love your dress and thank you for your purchase!
The dress was shipped and arrived within about a week! It was carefully packaged and the texts let me know exactly when it was dropped off at my door. The dress was perfect and better than expected. I am 5’2 112 pounds and it fit perfectly except for the length which is an easy fix. I chose this dress for my mother of the groom dress at a military wedding. I’ll definitely order more in the future!
I don’t do reviews but I believe it’s imperative that I do it in this case. I purchased a dress from this company for a gala dinner. I ended up in the hospital a few days prior and couldn’t attend. I missed the ridiculously short 14 -day return window since I was hospitalized. I’ve contacted this company twice regarding my return and I’ve not heard back. This was a very expensive dress that If I’m honest, did not meet expectations either. The fabric of the dress looks and feels cheap. This was my first experience with this company and the last one. Go with the brands you know, love and trust always. That’s my advice.