Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to email@example.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
Pretty dress but not made in size to fit larger than 14....
Thank you for your feedback. We also make our dresses in plus size if you're interested!
My daughter is getting married on July 1 and I wanted a dress that would be formal yet cool and comfortable. This dress meets all of my criteria and I love the different colors that come through in different light.
Thank you for your feedback, we're so glad you are happy with your purchase!
Love love love this dress but 14 is too tight under the bust area - really wish you made this dress in a 16 do I could wear to my sons wedding
Beautiful dress but the bust did not fit me. I’m a small with a 34 D. The bust gapped a little due to not fitting.
Perfect dress for a destination wedding in CABO! Very comfortable and love how it fits snug on the top with the bottom flaring out. Can't wait to dance the night away!
Nancy, we appreciate your review! We are happy o hear that you found the perfect dress for a destination wedding. Thank you for this feedback and have fun dancing the night away in Cabo!