Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to email@example.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
I never received this item. It was supposed to be shipped 11/3/22, but UPS has no record of it ever being received by them. Today is 11/17/22 and Betsy & Adam told me yesterday that it was shipped and I needed to file a claim with UPS, but UPS won't allow me to file a claim because they never picked it up or received it.
When will it be back in stock in size 10? If so, how long will it take because I have an even coming up in 5 months and I don’t think I’ll find a dress this gorgeous!
Lush Fabric and colour
Excited and happy
After a few hiccups I finally received this dress. I wore it for my 40th birthday and it was truly stunning!! I got it in the royal blue colour. It truly has the wow factor! I received soo many compliments. Love ❤️ love it!
Tendai, thank you so much for your feedback! We are so excited to hear that we were able to be apart of your 40th birthday. We are thrilled that you love the dress as much as we do! Thank you for your review.
Beautiful as shown in the picture. Gorgeous color and cut. Very happy with the purchase
Norma, thank you for your review. We are thrilled to hear that you are very happy with your Betsy and Adam dress.