Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to email@example.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
Love this dress!! I wore this gown to a gala and received so many compliments. It fit me perfectly. I’m 5’10 and size 8. It was the perfect length. I love the off the shoulder which hides the upper part of my arm. The quality of the fabric was wonderful and the chest area has extra lining so no strapless bra was needed.
Crystal, we are so happy to hear that you received so many compliments in your dress! Thank you for shopping with us!
I am thrilled with the Carina dress! I purchased it for my daughter’s wedding. I am a size 4 (5’6 125 lbs) I purchased a 4 which fits perfectly, and does not even need to be shortened with my heels. The quality of the dress is fantastic it’s a heavier fabric so it really holds you in. I love the off the shoulder bands on the arms because it hides the part of my arms I want to hide!!! The ruffle detail down the front is amazing. It really makes this dress even more special.
Diane, thank you for your review. We are so happy to hear that your dress fits perfectly, and you love the fabric. We hope you enjoy your Carina dress and thank you for shopping with us!