Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at firstname.lastname@example.org and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to email@example.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
So I ordered 2 dresses because I didn't know what size would fit me, and also in 2 different colors. I am the mother of the groom and the wedding is this August. I will say the size 12 in the black is what I kept, and it is absolutely stunning!! I expected the size 10 in the burgundy would fit, but it was snug and the zipper was a bit difficult to pull up. I am 5'7" and 153 lbs, so I suggest ordering a size up. The black one fits perfectly and comfortably and the embellishment on the dress is gorgeous!! Although it cost a lot, because it came through Canada customs, I am OK with it.
"Celeste" Long Embroidered Chiffon Gown
Absolutely LOVE the dress but I need a size16W Does it come in size 16 W?
Fits like a glove very well made. I am a size 6/8 purchase a 10. Based on my breast size
Hi the dress was stunning. It was supposed to be a 16 but I had a friend try it on who is a size 4. Whilst the dress was too big she had about 3” excess on the waist.
Chris, thank you for your review. We are always looking for ways to improve, so we have passed your concern along to our production team! We value our customers' reviews and if you experience this in your future orders do not hesitate to contact us at firstname.lastname@example.org!