Policies & Information
Standard ground shipping is free for all orders shipped to the US. We offer expedited shipping services at an additional charge. Expedited shipping options are only available to US customers. International shipping options are available as well. Please note, when shipping internationally, the customer is responsible for any import duty or tariff charges imposed by customs.
All orders are shipped out Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at email@example.com and we will be happy to answer any questions.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a refund or free exchange. All final
sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund.
All returned items must be unworn, undamaged with hangers and all tags attached. Dresses with makeup or deodorant stains will not be accepted. We recommend wearing a t-shirt when trying on your dress for the first time.
To initiate a return, please visit our Returns Center link.
If you have any questions or would like to work directly with a sales associate, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 business hours for someone to respond to your initial request.
The only negative comment I have to say is that the ruffle is very full, almost too much but I'm thinking maybe it was the way it was packaged. I've hung it up so maybe it'll relax a little over the next week! Other than that, I love the dress!
There return policy does not match there receipt! The website says 21 days and there receipt says 14 days.
You cannot get a hold of anyone to get your return label. I have called and emailed and nobody responded.
Also the number on there website is wrong.
I purchased this gown with the anticipation that it would not look good on me and lo and behold, it was perfect. It was the perfect fit, the perfect color (red) and the perfect style ( which allowed me to not reveal too much of my body :). I wore this gown to a wedding and I felt so beautiful and looked amazing. I was so pleased with the style of this dress, I felt amazing, confident, and very classy. As a result, I bought this dress in navy and black. I am hoping they will make one in a green (and not an evergreen) for the spring. If so, I purchasing it right away and I am wearing it to my next wedding in California and maybe to my daughter's wedding who just got engaged. Thanks so much Betsy and Adam. I love this gown. You nailed it.
I purchased this gown to wear for an end of the year event at medical school. It is a really beautiful dress that doubles as a holiday gown. I felt very confident in the gown. There was no problem with the fit - it was snug in all the right places. I highly recommend this gown for a holiday event!
Need to order the next size.