Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I ordered it in two sizes 14 and 16 as I wanted it for our daughter’s wedding. It arrived and came well wrapped in plastic. The dress was exquisite, the material felt like chiffon and the taupe color set off the mesh top which was sequenced against an off white applicae’ on the front and back. My husband said, “stunning don’t compete with the bride”. Unfortunately, I could not wear it due to the fact that I am quadriplegic and the lower portion of the gown would be possibly caught in my wheel chair. I was devistated and ha to return rhe dresses for a refund. I would definitely buy from them again. D. Colizza
It is very very long
Beautiful dress, well made. My only “complaint” is that you do not have petite sizes. I absolutely love the dress otherwise! Extremely happy with my purchase!