Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
I had never ordered or even tried on a dress by B&A but I am so happy with how true to size the dress is! I took my own body measurements, matched them to the size chart and it fits beautifully! I am 5'5", 155lbs, 36B, size 10-12 pants, hourglass shape body- I ordered a size 12 dress. I will need to take it to the tailor for the length most likely (even if I wear heels it would still probably be too long), but nothing else. This dress is so elegant and classy! The fabric is high quality and the sequins are done very nicely. I am excited to wear it to my brother's formal wedding in December. OH AND IT HAS POCKETS!!!
I did reach out to customer service about the color of the dress to make sure I ordered the right color, they responded quickly. The dress was packaged so well that I could wear it straight out of the box if I wanted to (no wrinkles or anything). It also shipped and delivered very quickly, 5 business days and I had it in my hands. All around, I'm very pleased!