Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
The dress was shipped and arrived within about a week! It was carefully packaged and the texts let me know exactly when it was dropped off at my door. The dress was perfect and better than expected. I am 5’2 112 pounds and it fit perfectly except for the length which is an easy fix. I chose this dress for my mother of the groom dress at a military wedding. I’ll definitely order more in the future!
I don’t do reviews but I believe it’s imperative that I do it in this case. I purchased a dress from this company for a gala dinner. I ended up in the hospital a few days prior and couldn’t attend. I missed the ridiculously short 14 -day return window since I was hospitalized. I’ve contacted this company twice regarding my return and I’ve not heard back. This was a very expensive dress that If I’m honest, did not meet expectations either. The fabric of the dress looks and feels cheap. This was my first experience with this company and the last one. Go with the brands you know, love and trust always. That’s my advice.
The fit is stunning, it supports a large chest, the color is fantastic, and IT HAS POCKETS!! The cheeky slit is fun too.