Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to email@example.com. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
This dress is gorgeous! It is light and flows nicely. The metallic knit shimmers but it is not overbearing. It is elegant and perfect for the evening wedding to which I will be wearing it.
I used the size chart the company provided on their website and ordered a size 12. This turned out to be a bit big. This dress is fitted at the waist, but the skirt half is not tight around the hips. In my opinion, because of the style of the dress, it runs a bit big. I am 5'8, 160lbs. I normally wear a size 12 top and 14 pants. The size 10 of this dress fits perfectly. I may need to wear a small pin at the bottom of the V-neck since I consider myself to not be "well-endowed" in that area. That is small issue in my mind.
Let's talk customer service. I rarely buy clothing on-line because of the difficulty with finding the correct size and the potential hassles returning it or other related difficulties. I decided to take a chance because the dress looked lovely and I could not find anything I liked in stores in my community. I received the size 12 that I ordered within a week of ordering it. The dress was a bit big so I contacted the company about exchanging it. The process was easy and the company was very responsive to my request. The dress was exchanged within the next week. They were prompt, responsive and a pleasure to work with. I would certainly come back to this company to purchase a dress in the future.