Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
The dress is beautiful and well made. I like it very much and plan to wear it to my son's wedding. However it was too short for me (I am 5' 11") so I had to return it. But I also tried a short sleeve in size 6 (at Macy's) and that was longer in overall length! I had to return the 3/4 sleeve to Betsy & Adam and will be reordering a short sleeve version in size 10. I love the dress, just hoping to find the right size and length.. Thank you.
This dress is what I was looking for - pretty, comfortable, well made and fits well. It also seems to fit in line with the measurements on the size guide, something I am not seeing in a lot of other dresses I have tried.
We are so happy to hear you love your 'Brooklyn' dress Kendra! We are ecstatic that you found your perfect gown as the mother of the groom. Tell your son congratulations on behalf of the Betsy and Adam Team!
Beautiful and well made. Exactly as expected, and for according to my measurements. I have to have it hemmed, but I was expecting that.
Starr, thank you so much for your feedback! We are so excited to hear that your dress was true to size and well made. We appreciate your review!
If the stones were just clear and not iridescent I probably would have kept it. I think those stones cheapen the dress. Just my personal taste. Otherwise the fit was great and I loved the dress.
Susan, we appreciate your review. We are sorry to hear that you did not enjoy the stones on your dress and are happy to hear the sizing was a success. Thank you for your feedback!
I found the rose underlay far too bright a color. This made the navy dress look pink and navy. I am returning it.
Jessica, we are so sorry to hear that this dress did not work out and appreciate your feedback. If you have any questions regarding returns, please feel free to contact us at email@example.com to help us help you find the perfect dress!