Policies & Information
Standard ground shipping is free for all orders over $100. We offer expedited shipping services at an additional charge. These shipping options are only available to US customers. International shipping options are available as well.
All orders are shipped out from our New Jersey warehouse Monday - Friday. Orders placed Friday evening - Sunday are shipped on the following Monday.
Please allow 1-2 business days for orders to be processed before shipping. During sales and holidays, please allow 2-5 business days for processing.
Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.
Betsy & Adam will gladly accept returns for items purchased on the www.betsyandadam.com website within 14 days of delivery date for a full refund. All final sale items are not returnable. Shipping charges are not refundable.
If you have any questions or would like to request a return, please email your order number to firstname.lastname@example.org. Our office hours are Monday - Friday, 9AM - 5PM EST. Please allow up to 24 hours for someone to respond to your initial request.
Once we approve your return, you will receive a pre-paid USPS shipping label. All items must be returned unworn and in their original condition with all labels and tags still attached.
Please note, when using the Betsy & Adam return label, a label fee of $6.95 will be deducted from your refund.
Love it! Love it! Love it!!!
"Arielle" Scuba Crepe Ruffle Slit Gown
The picture showed the dress had a black zipper or dark zipper. When I received the dress, the zipper was gold. Definitely didn’t want a gold zipper.
I had a Formal/Black Tie Wedding to attend and because it was also holiday season most black dresses were sold out, at least one’s I liked. I tried this dress on in white at Macy’s and loved it the minute I put it on, the high neck, the material, the drama at the bottom it was perfect. However, it was white, and you can’t wear white to someone’s wedding. I decided to check the page of the designer directly but the only available color was red. I barely own a red shirt but I said why not try. It was fabulous! And I found the perfect shoes to compliment it. Now I have a beautiful dress to wear again and again..
Fit true to size, was well made and was perfect for the wedding! Received many compliments!